Western Australia

Palliative care organisations

• Palliative Care WA.  Phone: 1300 551 704
• Palliative Care Australia. Phone: (02) 6232 0700.

Carers support and respite

• Australian Red Cross. Freecall: 1800 441 014
• Carers WA.  Phone: 1300 227 377
• Healthdirect lists resources for those caring for others as well as information on respite care and residential care
• Myagedcare website has some helpful information for carers. Phone: 1800 200 422.
• Carers Western Australia - Young Carers.

Respite Care

• Aged Care Guide has a list of respite services in your state
• Carer Gateway provides an easy way to find respite service providers in your area. Phone: 1800 422 737
• Commonwealth Home support Programme.
• Carer Gateway Australia has a Carer Counselling Program Freecall 1800 422 737, or go to the webpage and Request a Callback and they will ring you.
• Myagedcare provides an overview of respite care and eligibility and assessment Freecall: 1800 200 422.

Health services

Aged Care Assessments

• The first step to access government-funded care services is to speak with My Aged Care services about arranging for an assessment by calling 1800 200 422. If you have been assessed and are ready to find a suitable local service provider visit Find a provider on the My Aged Care pages.
• Carers Australia: Information sheets on dealing with hospitals.
• Health Direct Australia. Phone: 1800 022 222
• GP helpline. For after-hours medical advice when you cannot access your usual GP, call the GP helpline on 1800 022 222 for assistance.
• Health services for Goldfields, Great Southern, Kimberley Midwest, Pilbara, South West and Wheatbelt are available from WA Country Health Services
• The Health and Disability Services Complaints Office’s (HaDSCO) Freecall: 1800 813 583
• Commonwealth Home Support Programme
• WA Health Services Directory
• National Health Service Directory.

Information and advice

• Carer Gateway
• Infoxchange Service Seeker
• Kids Help Line. Freecall: 1800 55 1800
• Legal Aid - WA
• Lifeline. Phone: 13 11 14
• Mensline Australia. Phone: 1300 789 978
• Advance Care Planning Australia: Information on advance care planning
• Public Trustee of WA.

Equipment and supplies

• Indigo -  Independent Living Centre WA
• Western Australian Community Aids and Equipment Program
• In some cases the Australian government also funds payments to help with the cost of running medical equipment at home, such as a dialysis machine or an oxygen concentrator.

Transport and travel

• Accessible public transport in WA
• Angel Flight Australia Coordinates non emergency flights for financially and medically needy people. Freecall: 1300 726 567
• Australian Transport for the Disabled. Car hire with disabled access and self drive vehicles.
• Australian Disability Parking Scheme
• Buses, Trains and Public Transport information from WA Government
• Department of Transport Taxi subsidy scheme. Phone: 1300 660 147
• National Public Toilet Map
• Patient Assisted Travel Scheme (PATS) (WA)
• Patient Transfer Service
• Transperth Free travel is available to people with disabilities that currently hold a carer concession card.

Financial assistance

• Australian Red Cross. Freecall: 1800 733 276 
  • Email: wainfo@redcross.org.au
• Centrelink
  • Carers' support and other payments.
  • Disability support pension.
  • Health care card.
• Department of Veterans’ Affairs provides access to a range of services for veterans and war widow/widowers.
• Disability Services Commission.

Help within your home

• The Commonwealth Government funds a range of services for older Australians. You can find details at the myagedcare website.
• The Australian Government Commonwealth Home Support Programme.
  • If you want to stay in your own home, but need some help with daily tasks, or require entry level care, the Commonwealth Home Support Programme may be able to help.
• Home modification: Better Health Channel provides a checklist for use when considering home modifications.
• Meals on Wheels
• Meals on Wheels (WA)

Complaints process

• The Complaint Line website provides guidance on how to make a complaint about health practitioners, with the details for each state, for AHPRA and provides links to other health professional associations.
• The Australian Government Aged Care Quality and Safety Commission site gives consumers guidance on how to lodge a complaint or raise a concern. This website links to the official online complaint lodgement form which allows the complainant to choose the level of privacy of the complaint.