What we know
Advocacy is a process of supporting and enabling people to express their opinions and concerns, to access information and services, to defend and promote their rights and responsibilities, and to explore choices and options.
The core aim of aged care advocacy is to support those who are vulnerable or ‘hard to reach’ or who have complex needs. A person may advocate for himself or for herself or an advocate may undertake this. Education and information sessions on consumer rights can often result in consumers seeking advocacy assistance.